Terms & Conditions

Introduction

Welcome to PGLucky88 Casino. These Terms and Conditions ("Terms") govern your use of our gaming platform and services. By accessing, registering, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

These Terms constitute a legally binding agreement between you and PGLucky88 Casino. If you do not agree with any part of these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

It is your responsibility to review these Terms periodically for any updates or changes. We will notify you of any material changes through our website or by email. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Eligibility and Account Registration

Age Requirements

You must be at least 18 years old to use our services. By registering an account, you represent and warrant that you are of legal age to enter into this agreement and participate in gaming activities in your jurisdiction. We reserve the right to verify your age and identity at any time.

Account Registration

To access our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Prohibited Users

We reserve the right to refuse service to anyone, including individuals who have been previously banned from our platform, those who provide false information, or those who violate these Terms. Employees and immediate family members of PGLucky88 Casino are prohibited from creating accounts.

Gaming Rules and Regulations

Fair Play

All games on our platform are designed to be fair and random. We use certified random number generators and regularly audit our games to ensure fairness. Any attempt to manipulate games, use automated software, or engage in fraudulent activities will result in immediate account termination and forfeiture of all funds.

Game Availability

We reserve the right to modify, suspend, or discontinue any game or feature at any time without notice. We are not liable for any losses resulting from game unavailability or technical issues. Game rules and payouts are subject to change, and we will notify players of any significant changes.

Responsible Gaming

We are committed to promoting responsible gaming. Players are encouraged to set deposit limits, time limits, and loss limits. We provide tools and resources to help players maintain control over their gaming activities. If you believe you have a gambling problem, please seek help from appropriate resources.

Deposits, Withdrawals, and Financial Terms

Deposits

All deposits must be made using legitimate payment methods in your name. We accept various payment methods, and processing times may vary. We reserve the right to request additional verification for deposits above certain thresholds. All deposits are subject to our verification procedures and may be held pending verification.

Withdrawals

Withdrawal requests are processed according to our internal procedures and applicable regulations. We may require additional verification before processing withdrawals. Withdrawal limits may apply based on your account status and verification level. We reserve the right to refuse or delay withdrawals for security or regulatory reasons.

Currency and Exchange Rates

All transactions are processed in the currency specified on our platform. Exchange rates, if applicable, are determined by current market rates and may include processing fees. We are not responsible for fluctuations in exchange rates or additional fees charged by payment providers.

Bonuses and Promotions

Bonus Terms

All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, and game restrictions. Bonus funds may be subject to different withdrawal conditions than regular deposits. We reserve the right to modify or cancel any promotion at any time.

Wagering Requirements

Bonus funds typically require wagering a specified amount before withdrawal. Wagering requirements vary by promotion and are clearly stated in the terms. Only certain games may contribute to wagering requirements, and contribution percentages may vary by game type.

Promotional Abuse

We strictly prohibit bonus abuse, including creating multiple accounts, using automated systems, or exploiting promotional loopholes. Any suspected abuse will result in account investigation and potential termination. We reserve the right to void bonuses and winnings obtained through abuse.

Account Security and Responsibilities

Security Measures

We implement various security measures to protect your account and personal information. However, you are responsible for maintaining the security of your account credentials and for all activities conducted through your account. We recommend using strong passwords and enabling two-factor authentication when available.

Account Verification

We may require identity verification at any time to comply with regulatory requirements and prevent fraud. You must provide accurate and complete information and may be required to submit additional documentation. Failure to complete verification may result in account restrictions or closure.

Account Closure

You may close your account at any time by contacting our support team. We may close accounts that violate these Terms or for other legitimate reasons. Upon account closure, any remaining balance will be returned according to our withdrawal procedures, subject to applicable fees and regulations.

Prohibited Activities

The following activities are strictly prohibited on our platform and may result in immediate account termination and legal action:

Fraudulent Activities

Any form of fraud, including but not limited to identity theft, payment fraud, bonus abuse, or manipulation of games, is strictly prohibited. We work with law enforcement agencies to prosecute fraudulent activities to the full extent of the law.

Technical Manipulation

Using automated software, bots, or any other technical means to gain an unfair advantage is prohibited. This includes but is not limited to automated betting, game manipulation, or exploiting software vulnerabilities.

Money Laundering

We have strict anti-money laundering policies and procedures. Any attempt to use our platform for money laundering or other illegal financial activities will result in immediate account closure and reporting to relevant authorities.

Limitation of Liability

To the maximum extent permitted by law, PGLucky88 Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes but is not limited to loss of profits, data, or other intangible losses.

Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. We are not liable for any losses resulting from service interruptions, technical difficulties, or maintenance periods. We recommend maintaining appropriate records of your gaming activities.

Third-Party Services

Our platform may integrate with third-party services for payment processing, game provision, or other functions. We are not responsible for the actions, content, or services of third parties, and your use of such services is at your own risk.

Dispute Resolution

Internal Dispute Process

If you have a dispute or complaint, please contact our support team first. We are committed to resolving disputes fairly and promptly. Most issues can be resolved through our internal dispute resolution process, which includes investigation and review by our customer service team.

External Dispute Resolution

If you are not satisfied with our internal resolution process, you may have the right to refer your dispute to an external dispute resolution body or regulatory authority, depending on your jurisdiction and the nature of the dispute.

Governing Law

These Terms are governed by the laws of the jurisdiction in which PGLucky88 Casino operates. Any legal proceedings must be conducted in the appropriate courts of that jurisdiction, and you consent to the exclusive jurisdiction of such courts.

Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or by email. Your continued use of our services after such changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using our services and may close your account.

Contact Information

If you have any questions about these Terms and Conditions, please contact us through our Support page. We are committed to providing clear and helpful responses to all inquiries.

For legal matters or formal notices, please use the contact information provided on our Support page. We will respond to all legitimate inquiries within a reasonable timeframe.

Last Updated: January 2025