Privacy Policy

Introduction

At PGLucky88 Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our platform, you consent to the data practices described in this policy.

This Privacy Policy is designed to comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation. We regularly review and update this policy to ensure it remains current with our practices and legal requirements.

If you have any questions about this Privacy Policy or our data practices, please contact us through our Support page. We are committed to addressing your concerns and providing clear information about how we handle your personal data.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, make a deposit, or contact our support team. This information may include your name, email address, phone number, date of birth, and payment information. We also collect information about your gaming preferences and activity to provide you with a personalized experience.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring website, pages visited, and the time and date of your visit. We use this information to improve our website functionality and security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including providing and improving our services, processing transactions, and ensuring platform security. Your personal information helps us create a personalized gaming experience tailored to your preferences and interests.

Service Provision

We use your personal information to create and manage your account, process deposits and withdrawals, provide customer support, and deliver the gaming services you request. This includes verifying your identity, processing payments, and maintaining your gaming history and preferences.

Communication

We may use your contact information to send you important updates about your account, promotional offers, and information about new games or features. You can opt out of marketing communications at any time by updating your preferences in your account settings or contacting our support team.

Security and Compliance

We use your information to maintain the security and integrity of our platform, detect and prevent fraud, and comply with legal and regulatory requirements. This includes monitoring for suspicious activity, conducting security audits, and reporting to relevant authorities when required by law.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances as described below, always ensuring appropriate safeguards are in place to protect your privacy.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support. These providers are bound by strict confidentiality agreements and are only authorized to use your information for specific purposes related to our services.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. This includes responding to legal requests from authorities, protecting our rights and property, and ensuring compliance with applicable laws and regulations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will ensure that any such transfer is conducted in accordance with applicable privacy laws and that your information remains protected.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, regular security audits, and employee training on data protection best practices.

Technical Safeguards

We use industry-standard encryption technologies to protect your data during transmission and storage. Our servers are secured with advanced firewalls and intrusion detection systems, and we regularly update our security measures to address emerging threats.

Administrative Safeguards

Access to your personal information is restricted to authorized personnel who need it to perform their job functions. All employees undergo background checks and receive regular training on data protection and privacy requirements.

Your Privacy Rights

You have certain rights regarding your personal information, which may vary depending on your location and applicable laws. We are committed to helping you exercise these rights and will respond to your requests promptly and in accordance with applicable regulations.

Access and Portability

You have the right to access the personal information we hold about you and request a copy of your data in a portable format. You can view most of your information through your account dashboard, or contact our support team for assistance with data access requests.

Correction and Updates

You can update your personal information directly through your account settings or by contacting our support team. We will make reasonable efforts to ensure your information is accurate and up-to-date.

Deletion and Restriction

You may request the deletion of your personal information, subject to certain legal and regulatory requirements. We may need to retain some information for legitimate business purposes or to comply with applicable laws.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and applicable legal requirements.

Account information is typically retained for the duration of your account plus a reasonable period thereafter for security and legal compliance purposes. Transaction records may be retained for longer periods as required by applicable laws and regulations.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Support page. We are committed to addressing your privacy concerns and will respond to your inquiries promptly.

For specific privacy-related requests, you can also reach out to our Data Protection Officer through the contact information provided on our Support page. We take your privacy seriously and are here to help with any questions or concerns you may have.

Last Updated: January 2025